Have a question about your order or our products? We’re happy to help.

  • Give us a call

    Questions about our products or your order? Feel free to give us a call.

    +31 6 27616564 

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    Have a question? You can also send us a message on Instagram.

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  • Send us an email

    Email us your question. We aim to reply within 1 business day.

    info@silkora.nl 
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Frequently asked questions (FAQ)

How can I track my order?

Once your order has shipped, you’ll receive a tracking link by email so you can follow your parcel.

You can also track your order on our tracking page: Track your order.

How can I return or exchange an item?

You can submit a return request within 30 days of receiving your order. Email us at info@silkora.nl and include your order number.

Once approved, you’ll receive return instructions. We provide a return label only for returns sent from the Netherlands.

For returns from all other countries, you arrange and pay for the return shipping yourself after approval. Where applicable, we refund your order’s original shipping charge. Return shipping costs are not reimbursed.

Would you like a different colour? Return your item and place a new order. See our return conditions for more information.

How do I care for my silk product?

Always follow the care instructions on your product’s label. If machine washing is permitted, use a laundry bag and a delicate or silk cycle, at a maximum of 30°C and a maximum spin speed of 400 rpm.

Use a pH-neutral detergent suitable for silk and avoid fabric softener. Allow your product to air dry away from direct sunlight. Do not tumble dry.

See our care instructions for more information.

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